** Please call our office next business day** to confirm your reservation: 954-522-7455 or Toll Free 1-877-599-LIMO
AfamilyLimo.com is not responsible for information left out, incorrect information, or server errors.
A Family Limousine enforces a 25% non refundable deposit on all and any reservation placed online or by phone. A 100% penalty applies to cancellation made within 72 hours of service. No refund for No shows or unused services.
Please take note that the minimum gratuity for Sedan and Limo service is 20%, an additional 5% apply to service with Excursion, Limo Bus, Hummer, Rolls Royce, Mini buses and Motor Coaches.
We at A Family Limousine Inc. appreciate and ask for your cooperation and assistance in accordance with State and Federal laws, so that we may make your time with us more enjoyable. A Family Limousine will not tolerate the consumption of alcoholic beverages by a person not of legal drinking age and will retain a zero tolerance compliance policy. A Family Limousine will terminate the contract at the drivers discretion when any alcohol, drugs, or drug paraphernalia are found in any vehicle when passengers are under the legal drinking age and, customers agree to loose their remainder of time and all moneys. At the chauffeur's discretion, the customer agrees to be fully responsible for following charges that may occur:
$5.00 and up any broken glass $75.00 and up excessive clean up $25.00 and up champ glasses $150.00 and up shampooing & disinfecting (due to sickness) $100.00 and up for each burn hole or tear to upholstery $100.00 and up min for each and any act of vandalism up to $1,000.00 and up for any and all damages to audio and visual equipment $100.00 and up for any broken or missing remote controls
* Above charges are doubled in specialty vehicles. i.e. Limo Bus & Excursion. It is the customer's responsibility to make sure that all audio and visual equipments are properly working at time of pick up.
As far as personal belongings, we recommend that all valuables be removed from the vehicle when left unattended. A Family Limousine and its employees will not be responsible for any lost, stolen or damaged articles. A Family Limousine will not be held responsible for any injuries caused by alcohol consumption or failure to wear a seatbelt.
We will not allow, under any circumstances any drinking of any kind or any trash left behind for point to point transfers. If any glassware has been found used or if any trash is left behind in the car, a clean up charge of $40.00 plus gratuity (double for specialty vehicles) will be charged to your credit card.
Effective December 9, 2008, a 14% STC Fee (Service Transportation Cost) will be added on every contract to cover licensing, permits, bonds, insurance and administration costs.
As of December 9,2008 we will be implementing a mandatory 7% fuel surcharge fee (FSF) only on Specialty vehicle (Diesel).
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Any and all cancellations must be done in writing and faxed to 954-522-7403 and/or emailed to email@example.com. Please include service date and contract number to all correspondence.
Luggage in a Limousine: It is the responsibility of the clients to insure that their luggage will fit in the trunk of the selected vehicle (some of our Limousine also offer luggage storage space in front passenger seat, by the driver). No luggage will be allowed inside the vehicle with the passengers for security reasons. If all luggage can not be stored in the trunk (and front seat), the client will have to make arrangement at his/her expense for an additional vehicle to transport extra luggage to the destination.
Renting a Vintage Rolls Royce: because it is an antique car, the client must be aware that in case the car breaks down before or during the service, A Family Limousine will not be held responsible for any delay or service interruption or service cancellation, due to unexpected mechanical problems. A Family Limousine will make every attempt to insure the service requested, by replacing the vehicle with any other available vehicle in our inventory. When confirming a reservation for a Vintage Rolls Royce, the client agrees to the limited liability of A Family Limousine.
** A Family Limousine is not responsible for any flight delays, flight cancellations or change of flight numbers. We will do everything in our power to accommodate every client by either re-arranging our schedule (if all possible) and or contacting one of our affiliate company to see if their schedule permits, otherwise you may have to seek compensation from your airline, cruise ship company or travel agent.
Additional fee may apply for transfer service before 06:00 am and/or after 11:00 pm (23:00), call us for details.
Attention Please: Any charge-backs to credit cards without communicating with A Family Limousine, Inc. are treated as Fraudulent. All details, including original order form, username, IP addresses and access logs bearing members IP addresses and/or Email addresses and usernames will be forwarded to the issuing Credit Card Company (Fraud Division), F.B.I (Credit Card Fraud Division) and all Credit Reference Agencies which may result in a query into a members credit card payment habits. Credit Card Fraud is a serious crime and will not be tolerated.